Do they supply in my area?
Grey Power Electricity can provide customers with electricity in most parts of the country. If you would like to confirm where please call 0800 473 976.
Do they supply gas?
Grey Power Electricity does supply gas.
Will I still get my Lines Company Dividend?
Absolutely. The annual dividend you receive is from the lines company trust in your area. Grey Power Electricity will be contracting with that company to deliver your power.
Does it cost to change retailers?
Switching is free. However, your current retailer may have locked you into a contract with exit penalties so be sure to ask our Customer Service Representative when you call how to deal with this issue. Remember with Grey Power Electricity we do not lock you into a contract with penalties so you will never face the situation again as a customer with us.
Does Grey Power benefit from Grey Power Electricity?
Yes. Grey Power will receive a small amount to cover their costs and to strengthen their balance sheet to improve the services they provide to members.
How long is the offer going to be available for?
This arrangement is a long term commitment and we expect Grey Power Electricity to always be available to Grey Power members.
Are they a generator?
Grey Power Electricity and Pulse Energy are independent retailers. This positions them to have access to the lowest priced power available on the forward electricity market. Generators compete with each other every hour, every week and every month. Grey Power Electricity and Pulse Energy will continually watch the outcomes of this competition and convert the best prices they can into supply for Grey Power Electricity customers.
Which is the best way to sign up?
Responding to your introduction letter is the fastest way. Alternatively, we have a Grey Power Electricity support team on standby at 0800 473 976. You can also send an email to firstname.lastname@example.org and request to be signed up.
What is the best time to call and sign up?
Calling in the week during work hours will provide the fastest response.
How long does it take to sign up?
Signing up should only take you a few minutes.
Do I get a prompt payment discount (PPD)?
You will not need one. As a member of Grey Power we believe you will pay on time. You will receive a price that is equivalent to receiving a prompt payment discount without any fear of losing the discount if you miss a payment. Our support team can help you if you miss a payment. Choosing to pay by direct debit is the best way to avoid this situation — and you will receive a lower price if you do!