Grey Power Electricity


he Grey Power Plan has low prices, price protection and additional discount options. We do not mark up our prices to then give you a discount for prompt payment. On the Grey Power Plan, we simply offer you a low price upfront. This is an exclusive offer available to Grey Power members.

How easy is it to switch?

Switching rules allow Grey Power Electricity to do all the work for you. Once you agree to switch to Grey Power Electricity by sending in your request to switch (or by calling 0800 473 976), the next thing you will receive is a Grey Power Electricity welcome pack. It is very easy!

Will I be locked into a contract?

It may sound too good to be true, but one of the great features of the Grey Power Electricity offer, which is unique in New Zealand, is that the electricity price is protected for the next five years. As a Grey Power Electricity customer you can cancel with no penalty by giving us 30 days’ notice.

How can I get this offer?

When you receive your exclusive member letter, you can fill out the sign up form and use the pre-paid post envelope or call 0800 473 976 during work hours at any time.

Will I be disconnected or will my electricity be interrupted during the switching process?

Switching rules ensure that you will not be disconnected and the transfer to Grey Power Electricity will be smooth and automatic. We will be contracting with your local lines company on your behalf to ensure this does not happen.

What is Price Protection?

Dry years come along once in a while and when they do, prices can soar upward. Competition between generators and future Industry reforms will hopefully bring prices down over time. Price protection means you are protected from the energy component of price rises until 2020 but you will also receive the benefits if prices go down.

How much will I save?

Grey Power Electricity customers living in different regions will receive a different amount of savings as prices depend to some extent on where you live in New Zealand. Our initial analysis has shown some of our members would receive a saving as much as $300 per year. Others will receive less than that. Our call centre representatives can help you determine your savings by calling 0800 473 976. Have a current bill on hand to help you with this.

How does Grey Power Electricity compare to my current retailer?

Grey Power Electricity customers have most often made their choice for price reasons. However, many customers have switched for reasons other than price. Grey Power Electricity has a very innovative approach and a transparent bill and was the fastest growing company in New Zealand in 2012.

Grey Power Electricity

Do they supply in my area?

Grey Power Electricity can provide customers with electricity in most parts of the country. If you would like to confirm where please call 0800 473 976.

Do they supply gas?

Grey Power Electricity does supply gas.

Will I still get my Lines Company Dividend?

Absolutely. The annual dividend you receive is from the lines company trust in your area. Grey Power Electricity will be contracting with that company to deliver your power.

Does it cost to change retailers?

Switching is free. However, your current retailer may have locked you into a contract with exit penalties so be sure to ask our Customer Service Representative when you call how to deal with this issue. Remember with Grey Power Electricity we do not lock you into a contract with penalties so you will never face the situation again as a customer with us.

Does Grey Power benefit from Grey Power Electricity?

Yes. Grey Power will receive a small amount to cover their costs and to strengthen their balance sheet to improve the services they provide to members.

How long is the offer going to be available for?

This arrangement is a long term commitment and we expect Grey Power Electricity to always be available to Grey Power members.

Are they a generator?

Grey Power Electricity and Pulse Energy are independent retailers. This positions them to have access to the lowest priced power available on the forward electricity market. Generators compete with each other every hour, every week and every month. Grey Power Electricity and Pulse Energy will continually watch the outcomes of this competition and convert the best prices they can into supply for Grey Power Electricity customers.

Which is the best way to sign up?

Responding to your introduction letter is the fastest way. Alternatively, we have a Grey Power Electricity support team on standby at 0800 473 976. You can also send an email to and request to be signed up.

What is the best time to call and sign up?

Calling in the week during work hours will provide the fastest response.

How long does it take to sign up?

Signing up should only take you a few minutes.

Do I get a prompt payment discount (PPD)?

You will not need one. As a member of Grey Power we believe you will pay on time. You will receive a price that is equivalent to receiving a prompt payment discount without any fear of losing the discount if you miss a payment. Our support team can help you if you miss a payment. Choosing to pay by direct debit is the best way to avoid this situation — and you will receive a lower price if you do!

Learn More about Grey Power Electricity